1.1. Custom Product Returns

Due to the custom nature of our products, we do not accept returns or exchanges unless the product is defective or there is an error in the customisation or sneaker size from our end. Each item is made to order, and we strive to ensure the highest quality in our work.

1.2. Defective or Incorrect Orders

If you receive a defective or incorrect order, please contact us within 2 business days of receiving your order. Provide detailed information and photographs of the issue, and we will work with you to resolve the problem. If a return is authorized, the product must be returned in its original condition and packaging.

1.3. Refunds

Refunds will only be issued for defective products, sizing errors or errors in customisation. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 8-10 business days.

1.4. Return Shipping Costs

The customer is responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.